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Customer Disclosure
The rules of Virginia Energy Choice require Allegheny
Power to provide your name, address, and energy usage history to
licensed competitive energy suppliers upon request, unless
you tell us otherwise. This information may help competing
energy suppliers make offers that might interest you. It is your
choice whether or not to share your information.
If you do not want your name and account information
provided to competitive energy suppliers, you must
notify Allegheny Power to have your name and information withheld.
You can call us toll-free, 24 hours a day, at 1-800-Allegheny (1-800-255-3443).
Before calling, please have your 14-digit Allegheny
Power account number handy. It is printed in the upper right corner
of your electric bill.
When you call Allegheny Power, please listen carefully
to all of the menu selections:
- Begin by pressing "1" for
electric customers, and listen to the menu selections. If you
would like information regarding electric deregulation, select
menu option 5.
- Listen to the menu
options, and press "3" to
select information regarding Energy Choice in Virginia.
- Next, you will be asked to press "1" to
select whether or not you would like to share your account information
with competitive energy suppliers.
- You will be asked to enter your Allegheny
Power account number.
- If you do not want to share your
account information with competitive electric suppliers, press "1." You
will be asked to verify your selection.
- If you do want to share your
account information with other energy suppliers, press "3." You
will be asked to verify your selection.
- If you
wish to speak with a customer service representative, press "0."
- You
may call Allegheny Power at any time if you decide to change
your decision about sharing your name and account information
with competitive energy suppliers.
If you have questions:
- Energy Choice hotline: 1-877-YES-2004 (1-877-937-2004)
- Energy Choice web site: www.vaenergychoice.org
- Allegheny Power hotline: 1-800-Allegheny (1-800-255-3443)
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