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Frequently Asked Questions
What is Virginia Energy
Choice and what am I supposed to do?
Virginia Energy Choice is the result of a state
law that separates your electric service into two parts: (1) the
supply of electricity that is generated in a power station and
(2) its delivery to your home or business along power lines. Beginning
January 1, 2002, the law allows you to shop for the company
that supplies your electricity and make a choice, based on price
or any other factor that is important to you.
Does that mean I have
to choose a new power company?
No. You can do nothing and continue to receive your electricity
from Allegheny Power. If you want, however, you may shop for
lower prices or other services.
How would I know if
these new electricity suppliers are reputable companies?
All suppliers of electricity have to
be approved and licensed by the Virginia State Corporation Commission
before they can offer service in the state.
If I sign up with a
new supplier, who would I call to report a power interruption?
You would still call Allegheny
Power, which will deliver your electricity safely and reliably,
even if you choose another supplier. Allegheny Power will continue
to maintain the poles, wires, and equipment that bring electricity
to your house, and will continue to provide services such as meter
reading and billing.
Why should I shop for
a new supplier?
You might
save money or be eligible for new products and services. The price
you are currently paying Allegheny Power for generation - your "price
to compare" - will soon be
printed on your electric bill. If another supplier offers you a
price that is lower than your price to compare, you will probably
save money on your electric bill.
If I decide to switch
to a new supplier, what should I do?
You should contact the supplier directly and sign
up for service. Be sure you understand fully any terms and conditions
the supplier may require before you sign a contract for service.
The supplier will then contact Allegheny Power and tell us that
you have switched.
With all this competition
in the marketplace, are there still laws to protect me as a consumer?
Yes. You are
protected against abuses in the marketplace such as "slamming," which
is switching you to a new supplier without your permission.
If you have questions:
- Energy Choice hotline: 1-877-YES-2004
(1-877-937-2004)
- Energy Choice web site: www.vaenergychoice.org
- Allegheny
Power hotline: 1-800-Allegheny (1-800-255-3443)
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