Convenient Ways to Pay Your Bill

PowerPay, our direct payment plan -- a free and easy way to ensure that payment of your bill is received on time. With PowerPay, your bank automatically deducts your Allegheny Power bill payments from your checking or savings account 10 days after the billing date. For more information, click here or sign up online now at Directpaymentplan.com.

EasyPay is a free electronic bill presentment and payment service that will provide you with an electronic version of your Allegheny Power bill. With EasyPay, you will no longer receive a paper bill after one billing cycle. Now, with the click of a mouse, you will be able to pay your bill online through an electronic transfer of funds from your checking account. No checks. No stamps. No hassle. For more information about electronic bill presentment and payment click here. This service is not currently available for gas accounts.

Pay Online using PayMybill.com - If you are running short on time or cash, you can make a payment to pay your bill with a credit card or check any time of the day or night via the Internet. All you need is your Allegheny Power account number and a MasterCard, or Discover credit card or your checkbook. You can access this service by clicking here. Service fees apply. Payments made after 2 p.m. are posted effective the next business day.

Pay by Phone - Do you occasionally run short of time or cash to pay your bill? Don't worry. Now you can pay your bill with a credit card or check any time of the day. All you need is your Allegheny Power account number and a MasterCard or Discover credit card or your checkbook. You can access this service by dialing 1-866-427-2927. Service fees apply. Payments made after 2 p.m. are posted effective the next business day.

Pay in Person - If you prefer to pay your bill in person, there are about 250 bill payment centers strategically located throughout our service territory. Click here to locate the payment center nearest you.

U.S. Mail - Simply use the return envelope that comes with your bill or mail to Allegheny Power, 800 Cabin Hill Drive, Greensburg, PA 15606.

Western Union Quick Collect - A cash only service that is sent within minutes and posted to your account after nightly processing. Quick Collect charges a $12.95 fee for payment. Click here for a Western Union agent locator or phone 1-800-325-6000, option 2. You will need the following information for the Quick Collect form:

• PAY TO: Allegheny Power
• CODE CITY: Alleghenypower (one word)
• STATE: (your state)
• ACCOUNT NUMBER: (AP account number on your bill)
• You will need to keep the 10 digit Money Transfer Control Number (MTCN)
  as a receipt.
• Payment will be sent within minutes and posted to your account after
  night processing.

Electronic Data Interchange (EDI) - We can accept your payment electronically through Electronic Funds Transfer (EFT). Our systems can accommodate several EFT formats. Click here for our EDI brochure or contact our Electronic Commerce Department at 1-800-266-3559.

Payment Plans

Average Payment Plan - We offer an average payment plan option as a convenience to residential customers who wish to level out their bill payments. This plan gives you more control of your monthly household budget.

Bill Extender Plan - If you receive Social Security or federal government pension benefits, our Bill Extender Plan may be right for you. We may be able to adjust the due date of your bill to coincide with the arrival of your monthly check. Call us at 1-800-Allegheny for more information or to sign-up.

Third Party Designation - With this plan, you can designate a friend, neighbor, relative, or social service agency to receive a disconnection notice should you miss your bill payments because you're away or ill. The party you choose has no obligation to pay the bill but can help you make payment arrangements and avoid disconnection. Call us at 1-800-Allegheny for more information or to sign-up.

Energy Assistance Plan - We have energy assistance plans in place for customers in all of the states that we serve. For more information, click here.

Protection from Abuse Order (PFA) - PA residents only

What is a Protection From Abuse Order (PFA)?
A PFA is a civil order from the court that protects you and your minor children from your abuser.  A PFA can be requested on your own behalf against a family or household member who is causing the abuse.  Under the law, abuse is considered:

• Bodily injury or rape.  Criminal charges are not required to be filed.
• Reasonable fear of imminent serious bodily injury.
• Child abuse.
• Stalking.
• Being held against your will.

What You Need to Know
If you have a valid Protection From Abuse Order (PFA), regardless of your income, you will receive the following protections from West Penn Power.

• West Penn Power cannot disconnect your electric service during the winter period without permission from the Public Utility Commission.
• Depending on your income, a special payment arrangement may be available.
• You will receive additional notice prior to termination.
• If you are required to pay a security deposit, you may pay it in three payments.
• Except in emergencies, service may not be terminated on a Friday, Saturday, Sunday, on a bank holiday, or on the day preceding a bank holiday, on a holiday observed by the utility or on the day preceding the holiday. A holiday observed by a utility means any day on which the business office of the utility is closed to observe a legal holiday, to attend utility meetings or functions or for any other reason. Service may not be terminated on a holiday observed by the Commission or on the day preceding the holiday.
• Upon request, prior utility payment history will be considered for a new applicants.
• The option of receiving a cash refund rather than an account credit is available when a deposit is returned.
• If the service is terminated, it will be restored within 24 hours once proof of payment or valid medical certificate is received.

Domestic Violence Programs

The domestic violence hotline is available 24 hours a day, and all services are free and confidential.  For more information, look in the blue pages of your local phone book, or call 1-800-799-SAFE (7233) for contact information.

Please note:  In order to receive the above listed protections concerning your electric service, you will be required to provide West Penn Power with a copy of your PFA Order.  West Penn Power will not share this information with any third party.   

Last Modified: 1/16/12