Easy Pay Terms and Conditions

Bill Presentment Service
By providing your account number, you authorize Allegheny Power (“payee”) to send your billing data to payee’s biller direct site for electronic bill presentment. You may choose to remit payment to the payee using any method you choose, including, but not limited to payee payment Services (the “Service”).

Bill Payment Service
By providing the Service with the account information to which you wish to direct payments, you authorize the Service to follow the payment instructions that it receives through the payment system.

When the Service receives a payment instruction, you authorize the Service to debit your transaction account and remit funds to the payee on your behalf so that the funds arrive at the payee as close as reasonably possible from the date sent by you. It is recommended that all payments or transfers be scheduled to transact at least three (3) business days before the actual due date.

In any other event, including, but not limited to, choosing a send date less than three (3) business days prior to the actual due date, the risk of incurring, and the responsibility for paying, any and all late charges or penalties shall be borne by you.  Payment instructions received after 4:00 P.M. (Eastern Time Zone) will be deemed to have been received on the following day.

The Service will use its best efforts to process all your payments properly. However, the Service shall incur no liability if it is unable to complete any payments initiated by you through the Service because of the existence of any one or more of the following circumstances:

1. Your transaction account does not contain sufficient funds to complete the payment or the payment would exceed the credit limit of your overdraft account;
2. The bill payment processing center is not working properly and you know or have been advised by the Service about the malfunction before you execute the transaction;
3. You have not provided the Service with the correct name or account information for the payee; or,
4. Circumstances beyond the Service’s control (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the payment and the Service has taken reasonable precautions to avoid those circumstances.

Provided none of the foregoing four (4) exceptions are applicable, if the Service causes an incorrect amount of funds to be removed from your transaction account or causes funds from your transaction account to be directed to the payee which does not comply with your payment instructions, the Service shall be responsible for returning the improperly transferred funds to your transaction account.

THE FOREGOING SHALL CONSTITUTE THE SERVICE’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY.  IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF THE EQUIPMENT, SOFTWARE, AND/OR THE SERVICE.

PASSWORD AND SECURITY
You agree not to give or make available your bill payment password or other means to access your transaction account to any unauthorized individuals. You are responsible for all bill payments you authorize using the Service. If you believe that your bill payment password or other means to access your transaction account has been lost or stolen or that someone may attempt to use the Service without your consent or has transferred money without your permission, you must notify the Payee at once through application messaging or e-mail.

ERRORS AND QUESTIONS
In case of errors or questions about your transactions, you should notify the Payee through application messaging or e-mail. You must:

1. Tell us your name and account number;
2. Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
3. Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days after we hear from you, and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days to investigate the complaint or question. If we decide to do this, we will provisionally credit your transaction account within ten (10) business days for the amount you think is in error, so that you may have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not provisionally credit your transaction account. If we determine there was no error, we will mail you a written explanation within three (3) business days after we finish the investigation. You may ask for copies of documents, which we used in our investigation. We may revoke any provisional credit provided to you if we find that an error did not occur.

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES
We will disclose information to third parties about your account or the transactions you schedule through the Service ONLY in the following situations:

1. Where it is necessary for completing transactions;
2. In order to comply with a governmental agency or court orders; or,
3. If you give us your written permission.

CHARGES
Fees associated with your standard deposit accounts will continue to apply.  You are responsible for any and all telephone access fees and /or Internet service fees that may be assessed by your telephone and/or Internet service provider.

IN THE EVENT A SERVICE TRANSACTION IS RETURNED
In using the Service, you are requesting the system to make payments for you from your designated transaction account. If your financial institution is unable to process a transaction (for example, there are not sufficient funds in your transaction account to cover the transaction), the transaction may not be completed. The Payee is not liable if there are insufficient funds or credit availability in your designated payment account and/or overdraft protection plan; if legal order directs us to prohibit withdrawals from the payment account; if the payment account is closed or frozen; or if any part of the electronic funds transfer is not working

ALTERATIONS AND AMENDMENTS
The terms of this Agreement may be altered or amended from time to time. In such event, the Service shall send notice to you at your address as it appears on the Service’s records. Any use of the Service after the Service sends you a notice of change will constitute your agreement to such change(s). Further, from time to time, the Service may revise or update the programs, services, and /or related material, which may render all such prior versions of the programs, services, and/or related material and limit access to the Service’s more recent revisions and updates.

ADDRESS OR BANKING CHANGES
You will need to update your Allegheny Power account number if you move or would like to pay other Allegheny accounts using the Service. Also, if you change banks or would like to use another bank account for paying, you will need to update the information using the enrollment screens.

TERMINATION OR DISCONTINUATION
The Service may terminate service to you at any time should you incur two or more NSF charges within a six-month period or otherwise abuse your privileges.

DISPUTES
In the event of a dispute regarding the Service, you agree to resolve the dispute by looking to this Agreement. You agree that this Agreement is the complete and exclusive statement of the agreement between you and the Service, which supersedes any proposal or prior agreement, oral or written, and any other communications between you and the Service relating to the subject matter of this Agreement. If there is a conflict between what one of Service’s employees says and the terms or this Agreement, the terms of this Agreement will prevail.

ASSIGNMENT
You may not assign this Agreement to any other party. The Service may assign this Agreement to any future, directly or indirectly, affiliated company. The Service may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

NO WAIVER
The Service shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the Service. No delay or omission on the part of the Service in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

CAPTIONS
The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions for this Agreement.

GOVERNING LAW
In addition to these terms and conditions, you agree to be bound by and will comply with the requirements of the applicable Account Disclosure Statement, the Payee’s rules and regulations, the rules and regulations of any funds transfer system to which the Payee uses such as the National Automated Clearing House Association (NACHA), and applicable state and federal laws and regulations. The Payee agrees to be bound by them also.