West Virginia Energy Assistance Programs

If you need assistance, or know someone who does, please call our Customer Service Center at 1-800-Allegheny (1-800-255-3443). The sooner you call, the more options there are to help you. We can discuss a special payment plans or other payment assistance options. Here are a few:

Consumer Credit Counseling Services (CCCS) serves as liaison between the customer and the customer’s creditors and provides budget counseling, a supervised Debt Management Program, and suspension of penalty and interest charges on debt for customers overburdened with debt.

Community Energy Fund (CEF) provides assistance to qualifying customers who need emergency help paying their electric bill. The company’s shareholders match donations from customers 50 cents on each dollar, up to the program limits.

$ Energy Fund (DEF) administers the program to provide utility bill assistance to low-income customers. Contributions from shareholders, utility employees, and customers are primary sources of funding for these programs. Funds make payments directly to companies on behalf of customers who still have a critical need for assistance after other resources have been exhausted. Allegheny Power matches DEF grants 100%.

Emergency Assistance Program (EAP) is administered by the West Virginia Department of Health and Human Resources (DHHR) to help eligible customers avoid termination of service. Customers must present disconnect notice at the county DHHR office. Energy Assistance is a one time payment that is applied to the customer's account.

Emergency-LIEAP (E-LIEAP) is administered by the West Virginia Department of Health and Human Resources (DHHR), Office of Income Maintenance, administers programs for low-income customer whose primary heating source is electric or gas. Program includes LIEAP and Emergency-LIEAP (E-LIEAP) payments. The DHHR accepts applications and E-LIEAP is paid to customer who received a termination notice after applying and qualifying for LIEAP.

Social Service Agency List – to find the agency in your area, please call our Customer Service Center at 1-800-Allegheny (1-800-255-3443).

20% Energy Credit Program – West Virginia Department of Health and Human Resources (DHHR), Office of Family Support, administers program that reduces low-income customers’ utility bill by 20%. Eligible customers receive applications from the DHHR and send the completed applications to: Allegheny Power, 20% Discount Program, 1310 Fairmont Avenue, PO Box 1392, Fairmont, WV 26555-1392.

Bill Extender Plan - If you receive Social Security or federal government pension benefits, our Bill Extender Plan may be right for you. We may be able to adjust the due date of your bill to coincide with the arrival of your monthly check. Call us at 1-800-Allegheny for more information or to sign-up.

Third Party Designation - With this plan, you can designate a friend, neighbor, relative, or social service agency to receive a disconnection notice should you miss your bill payments because you're away or ill. The party you choose has no obligation to pay the bill but can help you make payment arrangements and avoid disconnection. Call us at 1-800-Allegheny for more information or to sign-up.