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Introducing Allegheny Power’s New Interactive Voice Response (IVR) Phone System!
Allegheny Power customers now calling our Customer Service Center will no longer have to navigate touch-tone menus. With new Voice Response Technology, all you will have to do is say what you need and our system will handle the rest!
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What will Voice Response Technology mean for you?
It is now much faster and easier to access information and perform activities over the phone. Simply “say it” and you’re there!
The best part is that most services will now be available 24 hours a day, 7 days a week. Just give us a call anytime--at the same familiar number: 1-800-ALLEGHENY (1-800-255-3443).
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With the new IVR phone system, you will no longer be required to press a series of buttons for assistance. The new IVR offers you the choice to simply say what you want! |
In addition to faster and easier service, you will also be able to complete a wider range of activities on your account without the live assistance of a Customer Service Representative. Below is just a sample of what you can do:
- Directly Pay Your Bill
- Move Your Service to a New Location
- Access and Update Your Account Information
- Report Trouble or an Outage
- Enter Your Meter Reading
And, it’s accessible anytime, from anywhere!
For more information about the services offered through the new IVR, click here.
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Moving with the IVR
IVR Keywords
IVR FAQs |
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