Our new Interactive Voice Response (IVR) phone system is the easiest way to do business with us. The system recognizes a wide range of words that will instantly route your call and allow you to conduct virtually any business on your account. Just dial 1-800-Allegheny (1-800-255-3443).

Keywords for our New Interactive Voice Response (IVR) Phone System!

Below is a listing of keywords and key phrases that will navigate you to common account activities within the new IVR system. By saying these simple words or phrases you can access the information you need.

Tips for Using the IVR  

1. Be prepared to provide necessary information such as account number and personal data
2. Give short phrases pertaining to the nature of your call. (The following keywords will efficiently route you to the services that you need.)
3. Speak in a normal tone 
4. Listen carefully to the IVR and respond appropriately
5. Reduce background noise when possible

IVR Keywords and Processes

Say “Account Information" to

• Access Balance and Due Date
• View Options to make a payment
• Update account profile information
  (Return to List)

       Say “Payment Options" to

• View options to pay bill
  • Over the Internet
  • By Mail
  • By Phone
  • Payment location
• View options to pay future bills
• To opt-out of electronic checks
  (Return to List)

Say “Payment Plans” to

• Obtain an Explanation of how to enroll in:
  • Average Payment Plan
    • Enroll if eligible
  • Power Pay: automatic payment deductions through your checking account
  • Easy Pay: on-line bills/payment
    (Return to List)
    

Say “Outages” to

• Report an Outage
• Schedule wakeup calls
• Obtain Estimated Time of Restoration
• Obtain cause of outage (if available)
• Obtain Outage Tips
• Choose from multiple accounts with the same phone number
  (Return to List)  

Say “Copy of a Document” or “Copy of a Brochure” for

• Copy of bill
• Informational Brochures
• Landlord Agreements
• Statement of Account
  (Return to List)

Say “Inspectors” for

• A list of inspectors (requires zip code)
  • Gives address and phone number of inspector
    (Return to List)

Say “Meter Readings” to

• Provide your meter reading
  • The IVR will advise if  the reading is too high or too low
  • Explanation of how to read an analog and digital meter
    

  Providing a meter reading eliminates estimated bills
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Say “Threat of Termination" for

• Amount and termination date
• Option to make a payment
• Payment arrangements (if eligible)
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Say “Restoration of Service Quote" for

• Total amount to restore service
  • Past Due Balance
  • Reconnect Fee
  • Security Deposit
• Payment verification
• Payment processing

(Remember to turn off main breaker and major appliances when having service restored)
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Say “Payment Arrangement" to

• Check eligibility for arrangement
• Give necessary information to set up arrangement
  • Number of members in the household
  • Monthly NET income
• Recieve a detailed explanation of the arrangement
• Confirm acceptance of arrangement
  (Return to List)

Say “Pay By Phone” to

• Pay by check, debit card or credit card
• Obtain confirmation number
• Note account with authorization
• Route account out of termination or generate order to restore service if necessary when full amount is paid
  (Return to List)
  

Say “Payment Verification” to

• Check account for last payment
• Give 9 digit confirmation number (which is located after the date and time on your receipt) If payment is made at an agency,
  • Note confirmed payments on your account
    (Return to List)

Say “Start Service" to

• Sign for service at a new location
  • Requires the exact address or meter number of the location you are moving to
• Provide personal information
• Determine if security deposit is required
• Pay security deposit
  (Return to List)

Say “Stop Service” to

• Discontinue service
  • Disconnecting date can only be set for the current date.
• Obtain information on how to read the meter
• Provide an actual reading or accept an estimate
  • You must provide a reading or accept an estimate to complete a disconnect within the IVR
    (Return to List)

Say “Transfer Service”

• To transfer service from one location to another
  • Information needed for both Start and Stop service (listed above) will be required for transferring service
    (Return to List)