Below is a listing of keywords and key phrases that will navigate you to common account activities within the new IVR system. Keep in mind that this listing represents only a small portion of the tasks that the IVR can perform. A more comprehensive listing is located on the Available Services page.

Bill Payment: You will be given the option to pay your bill over the phone, by U.S. mail, by internet, or at a local payment agency.

• “What are my payment options?”
• “I want to pay my bill”
• “I want to make a payment”

General Account Details: Includes current balance, due date, and recently posted payments.

• “What is my account balance?”
• “When is my next bill due?”
• “Has my last payment posted?”

Documentation Requests: Includes copies of bills, account history, and Allegheny Power information brochures.

• “I need a copy of my last bill.”
• “I need a statement of my account history.”
• “I want information on how to save electricity in my home.”

Report Power Outages

• “I need to report my power being out.”
• “My power is out!”

Enter a Meter Reading

• “I want to enter my meter reading.”
• “I have a meter reading.”

The new IVR system recognizes a wide range of voice commands that instantly route you where you need to go. Not only will it get you there fast, it allows you to conduct virtually any business on your account that in the past required live assistance.

IVR Home

IVR Services

IVR FAQs