New IVR Available Services

The new IVR provides easy access to numerous self-service applications such as:

  • Bill Payment over the phone or local payment agency
  • Documentation Requests (copies of bills, informational brochures, account history reports, and landlord agreements)
  • Electrical Inspectors
  • General Account Information (balances, due dates, and posted payments)
  • Meter Readings
  • Outage Reporting
  • Wake-Up calls
  • Outage Tips
  • Payment Plans
  • Payment Arrangements
  • Payment Verification
  • Start, Stop, and Transfer Service

With voice recognition technology, you  will no longer have to fumble through awkward number menus. Now, you will simply say what you  want and the IVR will do the rest!

IVR Home

IVR Keywords

IVR FAQs

 
The new IVR is easier to navigate, you no longer need to search multiple menus for the right option. Just say what you need and the IVR will navigate you to the requested application.